INFORMATION QUESTIONS

    FREQUENTLY ASKED QUESTIONS

    What is your return policy?

    For non-customized products, we accept returns only if we have an unboxing video of the product, showing that product was delivered in a damaged condition.
    Generally we do not accept returns for personalized products.

    Can I return a personalized product?

    No, we do not accept returns for personalized products.

    How can I initiate a return?

    You can get in touch with our customer support, and they will handle the process for you.

    What payment methods do you accept?

    We accept all kinds of payments, including UPI, debit cards, and credit cards.

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    Where can I ship my order?

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    Can I pay cash on delivery (COD)?

    No, we do not offer cash on delivery (COD) as a payment option.

    Is my payment information secure?

    Yes, we take utmost care of customer information and handle it very sensitively, using it only for the intended purpose.

    How long does it take to process my order?

    We typically process orders within 1-2 days.

    Can I track my order?

    Yes, you can track your order.

    Do you provide free shipping?

    Yes, shipping is free for all products.

    Can I see a preview of the personalized product before ordering?

    Yes, you can see a preview for certain products.

    How can I contact your customer support?
    You can contact us via email at kraftnixindia@gmail.com or message us on WhatsApp at .8871183083.
    What are your customer support hours?

    Our customer support is available from 11:00 AM to 8:00 PM, Monday to Saturday.

    Can I make changes to my order after it has been placed?

    There is no scope of any further changes once an order has been placed.

    How can I provide feedback or report an issue?

    You can provide feedback or report any issues by contacting