Refund and Returns Policy
Effective Date: 05-08-25
At Kraftnix India, customer satisfaction is our priority. However, due to the nature of certain products, returns and refunds are subject to the following terms:
1. Return Eligibility
We accept returns only for the following conditions:
The product received is damaged or defective
The wrong product was delivered
The product is not personalized/customized
2. Conditions for Return
Return request must be raised within 48 hours of receiving the product.
The item must be unused, in original condition and packaging.
Photographic or video proof of damage or defect must be provided.
3. How to Initiate a Return
To request a return:
Email us at Kraftnixindia@gmail.com with your order number and issue description.
Attach clear photos or videos showing the defect/damage.
Our team will verify and guide you through the next steps.
4. Refund Process
If approved, refunds will be processed within 5-7 working days via the original payment method.
Shipping charges (if any) are non-refundable unless the error was on our side.
5. Cancellations
Orders can be canceled within 2 hours of placing them. Cancellations after this period, especially for personalized items, are not possible.
6. Exceptions
We do not accept returns or issue refunds for:
Change of mind
Incorrect personalization input by the customer
Delays caused by courier partners
8. Contact Us
For any return or refund queries, contact:
Email: kraftnixindia@gmail.com
Phone: +91 8871 183083